Shipping, Handling and Other
This page explains how Dreaming Pipes processes and ships orders, where we can and cannot ship, and how we handle tracking, delivery, and packages that are lost or delayed. For returns, exchanges, and refunds of items you have received, please see our Return & Refund Policy. By placing an order you agree to this policy and to our Terms and Conditions.
1. Order Processing & Handling Time
Most orders are processed and shipped within 7–14 business days of payment. Some pipes are one-of-a-kind or sourced to order, and busy periods can add time. Once your order ships, we email you a tracking number so you can follow it to your door.
Because we sell tobacco products, an adult signature (21+) is required at delivery on shipments where the law or carrier requires it. Please make sure someone of legal age is available to receive the package.
2. Where We Ship (U.S. Restrictions)
We ship throughout most of the United States, but federal and state tobacco laws limit where certain products can go. We do not ship tobacco products to the following states: Arizona, Arkansas, Hawaii, Michigan, Pennsylvania, South Dakota, Utah, Washington, and Wisconsin.
For orders shipping to California and Delaware, we are required to collect age-verification documentation before the order can be processed. If your order is affected, we will contact you with instructions.
3. Domestic Shipping (United States)
Domestic orders ship via USPS Priority Mail or USPS Ground, with tracking included. Shipping options and exact rates are calculated and displayed at checkout based on your order and destination. Any applicable sales or tobacco excise taxes are also calculated at checkout.
4. Lighters, Butane & Other Hazardous Items
Lighters, butane, and similar items are classified as hazardous materials and, under FAA rules, can only travel by ground shipping. If your order contains these items, it will be shipped by ground and may take longer to arrive than a standard package.
5. International Shipping
We ship worldwide. International options typically include:
- Economy International Shipping (no tracking) — our most affordable option; the package generally cannot be traced once it leaves the United States;
- Economy International Shipping (with tracking) — a lower-cost option with tracking, though updates may be limited after the package leaves the United States;
- USPS Priority Mail International — our fastest option, with full tracking.
Not every service is available to every destination. The options and exact rates available for your country are shown at checkout. Transit times vary by destination and carrier and are not guaranteed, especially during customs processing or peak periods.
Customs, duties, and import taxes are the responsibility of the recipient and are not included in your order total. You are responsible for confirming that the items you order can be legally imported into your country. As stated in our Terms and Conditions, we declare all packages accurately at full invoice value — we will not undervalue, mislabel, or misdeclare a shipment.
6. Shipping to Mainland China / 中国大陆邮寄
We currently offer three shipping methods to mainland China. Exact rates are shown at checkout:
- Tier 4 Economy
- Tier 3 Economy (for a specific weight range)
- Tier 2 Standard
Economy vs. Standard. Economy service generally shows no tracking status once the package leaves the United States (occasionally full tracking is available). Standard service includes full tracking by default and is somewhat faster.
Tracking and compensation.
- Economy packages: Because tracking is limited, once the package leaves the United States neither we nor the carrier can see its status, so we are unable to offer compensation. We are no longer able to respond to shipping-status inquiries for economy packages.
- Standard packages (full tracking by default). Compensation works as follows:
- Any problem that occurs before the package leaves the United States is fully our responsibility.
- After the package leaves the United States: if there are no status updates for more than 1 month, contact us and we and the carrier will help look into it.
- If there are no status updates for more than 3 months, contact us; we and the carrier will investigate, and if the package cannot be traced, we will provide compensation. Each customer may be compensated for up to 2 orders every 12 months.
- If the package has arrived in China and already shows tracking status but then cannot be delivered, please contact your local China Post.
邮寄中国大陆
邮寄方式：
目前我们提供3种邮寄方式到中国大陆：4档经济型，3档经济型 (特定重量区间)，2档标准型。
经济型和标准型的区别：
经济型离开美国后理论上不会再有状态，虽然有时候会有全程追踪
标准型默认全程追踪，邮寄速度也相对快一些
包裹追踪和赔付：
经济型包裹，因为是有限追踪，离开美国后我们和物流都无法查到状态，所以也就无法进行赔付。以后我们将不再回复包裹邮寄状态查询。
标准型包裹，默认全程追踪。具体赔付措施：
- 离开美国之前出现任何问题，我们会全权负责。
- 离开美国之后：
- 如果超过1个月没有状态，请与我们联系，我们和物流公司会帮忙查询。
- 如果超过3个月没有状态，请与我们联系，我们和物流公司会进行调查，如果无法追踪到，我们会进行赔付。每位客户每12个月最多赔付2单。
- 如果到达国内，已经有了追踪状态，如果包裹出现无法投递的状况，请与当地中国邮政联系。
7. Tracking Your Order
When your order ships, we send a tracking number to the email address on your account. Please allow 24–48 hours after shipment for tracking information to begin updating. If you do not receive a tracking number, check your spam folder and then contact us at [email protected].
8. Lost, Delayed, or Undeliverable Packages
Once a package leaves our facility, transit time is in the hands of the carrier. We will always help you locate a delayed shipment.
Fully tracked shipments (domestic and international): If a fully tracked package shows no movement for an extended period — for international shipments, more than 3 months — contact us and we will file a missing-package search with the carrier. If the package is confirmed lost, we will make it right. For international orders, confirmed-lost shipments are resolved with a store gift card for the value of the merchandise, which you can use on a future order. To keep this fair for everyone, one account may receive up to two lost-package refunds every twelve months.
Economy international shipments: Because economy services offer limited or no tracking, we cannot guarantee delivery or offer compensation once the package has left the United States. Please choose a tracked/standard service if this coverage is important to you.
Customs seizures: Packages that are seized, held, or abandoned by customs because of local import restrictions are not eligible for refund. Please confirm your local rules before ordering.
Refused or unclaimed packages: If a package is refused or goes unclaimed and is returned to us, it is handled under our Return & Refund Policy, which may include a restocking fee.
9. Other — Military & Veteran Discount
As a thank-you for their service, we offer a discount on pipes and accessories to active-duty service members, veterans, retirees, and their spouses and families. Please contact us at [email protected] before placing your order so we can apply the discount.
10. Contact Us
Questions about shipping, tracking, or a delayed package? We’re happy to help.
Dreaming Pipes
Email: [email protected]
Website: dreamingpipes.com