Privacy Policy

This Privacy Policy explains how Dreaming Pipes (“Dreaming Pipes,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit dreamingpipes.com (the “Site”), place an order, or otherwise interact with us. We sell pipes, tobacco products, cigars, and smoking accessories, and our Site is intended only for adults 21 years of age or older.

By using the Site or placing an order, you agree to the practices described in this Privacy Policy. Please read it together with our Terms and Conditions and Return/Refund Policy. If you do not agree with this policy, please do not use the Site.

1. Who We Are

Dreaming Pipes is an online retailer operating dreamingpipes.com. We are the party responsible for the personal information collected through the Site. If you have any questions about this policy or your information, you can reach us at [email protected].

2. Information We Collect

We collect information in three ways: information you give us directly, information we collect automatically when you use the Site, and information we receive from trusted service providers who help us operate our business.

Information you provide to us

When you create an account, place an order, contact us, leave a review, or sign up for our email list, we may collect:

• Your name, billing address, and shipping address;
• Your email address and phone number;
• Order and account details, including items purchased and order history;
• Payment information, such as your card type and the details needed to process payment (see Section 6);
• Age or date-of-birth confirmation used to verify that you are 21 or older;
• Any messages, questions, product reviews, or feedback you send to us.

Information we collect automatically

When you browse the Site, we and our service providers may automatically collect technical information, including:

• Your IP address, browser type, device type, and operating system;
• The pages you view, the links you click, and the dates and times of your visits;
• The website or source that referred you to us;
• Information collected through cookies and similar technologies (see Section 4).

3. How We Use Your Information

We use the information we collect to run our store and serve our customers. Specifically, we use it to:

• Process, fulfill, and ship your orders, and send order confirmations and shipping updates;
• Verify that you are of legal age to purchase tobacco products;
• Provide customer support and respond to your questions and requests;
• Process payments and help detect and prevent fraud, chargeback abuse, and other prohibited activity;
• Maintain your account and keep a record of your orders;
• Send you marketing emails about products, promotions, and news — only where permitted, and always with a way to unsubscribe;
• Understand how our Site is used so we can improve it and the products we offer;
• Comply with our legal and tax obligations and enforce our Terms and Conditions.

4. Cookies and Tracking Technologies

Like most online stores, we use cookies and similar technologies to make the Site work and to improve your experience. Cookies are small text files stored on your device. We use them to:

• Keep items in your shopping cart and remember your preferences;
• Keep you signed in to your account during a session;
• Understand how visitors use the Site so we can improve it;
• Support age verification and help keep the Site secure.

You can control or disable cookies through your browser settings. Please note that if you block certain cookies, some parts of the Site — such as the shopping cart or checkout — may not function properly.

5. How We Share Your Information

We do not sell your personal information, and we do not rent or trade it to third parties for their own marketing. We share your information only with the parties we need to in order to run our store and fulfill your orders, including:

• Payment processors, to securely charge your payment method;
• Shipping and fulfillment carriers (such as the postal or courier service delivering your order), to deliver your package and, where required, to obtain an adult signature;
• Service providers that host our website, provide email or analytics services, or help us prevent fraud, all under obligations to protect your information;
• Legal and regulatory authorities, when required by law, subpoena, or other legal process, or to protect our rights, our customers, or the public;
• A successor entity, if our business is involved in a merger, acquisition, or sale of assets, in which case we will require that your information continue to be protected.

These parties are permitted to use your information only to provide services to us, not for their own purposes.

6. Payment Information

We accept major credit cards and UnionPay. Payment card details are transmitted securely and processed by our payment provider. We do not store your full card number on our own systems. As noted in our Terms and Conditions, virtual and prepaid cards are not accepted, and we may take reasonable steps to verify payment details in order to prevent fraud.

7. Third-Party Links and Embedded Content

The Site may contain links to other websites, or embedded content such as videos or images from other sites. Those third parties operate independently, and their content can collect information about you and track your interaction with it just as if you had visited their site directly. This Privacy Policy does not cover the practices of any third-party site or service, and we encourage you to review their privacy policies.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, disclosure, or alteration. Our checkout is encrypted to protect your information in transit. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We keep your personal information for as long as your account is active and as long as needed to fulfill the purposes described in this policy — for example, to complete your orders, provide support, and keep records. We also retain certain information as required to meet our legal, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you;
• Request that we correct inaccurate information;
• Request that we delete your personal information, subject to legal exceptions;
• Opt out of marketing emails at any time;
• Ask us not to “sell” or “share” your information — which we already do not do.

Residents of California, Texas, and other states with privacy laws may have additional rights under those laws, including the right to be free from discrimination for exercising them. To make any of these requests, contact us at [email protected]. We may need to verify your identity before acting on your request, and we will respond within the timeframe required by applicable law. Please note that we may retain some information where the law permits or requires it.

11. Marketing Communications

If you sign up for our email list or create an account, we may send you occasional messages about new products, promotions, and store news. You can opt out at any time by clicking the “unsubscribe” link in any marketing email or by contacting us. Even if you opt out of marketing, we may still send you transactional messages related to your orders, such as order and shipping confirmations.

12. Age Restriction

Our Site and products are intended only for adults who are at least 21 years of age. We do not knowingly collect personal information from anyone under 21. Federal law prohibits the sale of tobacco products to anyone under 21, and an adult signature is required at delivery. If we learn that we have collected information from a person under 21, we will delete it. If you believe a minor has provided us with personal information, please contact us at [email protected].

13. International Visitors

We operate from the United States, and your information is processed and stored in the United States. If you access the Site from outside the United States, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the Site after any change means you accept the updated policy, so we encourage you to review it periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Dreaming Pipes
Email: [email protected]
Website: dreamingpipes.com